MeTL Group Centralized Telesales and Order Management
Challenge: manual approvals and reporting gaps | Solution: Flex ERP | Modules: approvals, reporting, workflow control | Deployment: phased ERP rollout | Outcome: faster approvals and better management visibility
Challenge
Managing high-volume product sales and order intake across multiple product lines required a unified channel to capture customer demand, track orders, and ensure fast, accurate fulfillment.
Solution
Flex deployed Fléx Contact Center to centralize telesales operations, streamline direct product ordering, and improve customer interaction tracking for MeTL Group.
Modules
Inbound & Outbound Calling, Order Capture, Telesales Management, Call Routing, Customer Interaction Logs.
Deployment
Structured configuration with call workflow setup, telesales agent onboarding, order capture routing, and performance validation.
Outcomes
Faster order intake, improved sales conversion efficiency, and enhanced visibility over customer purchasing activity.