Flex Corporate Services Limited (“Flex,” “we,” “us,” or “our”) is committed to protecting the privacy, security, and integrity of personal data entrusted to us by visitors to our website https://flexafrica.com/, clients, demo applicants, and platform users.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, request a demonstration, or engage with our enterprise technology and contact center solutions.
1. Information We Collect
We collect information directly from you when you interact with our website, as well as automatically through digital technologies.
A. Personal Information You Provide Voluntarily
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Contact & Lead Forms: Name, business email address, phone number, company name, job title, and geographic location submitted via contact or demo request forms.
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Customer & Technical Support Enquiries: Information provided when reaching out to our support or administrative channels.
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Job Applications & Portal Communications: Information submitted via career listings or recruitment portals.
B. Information Collected Automatically
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Log & Device Data: IP address, browser type, operating system, referring URLs, and device identifiers.
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Usage & Analytics: Pages visited, duration of visit, click patterns, and interaction metrics gathered via web analytics tools.
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Cookies & Tracking: We use essential and functional cookies to maintain site session performance and secure system interactions.
2. How We Use Your Information
We process personal data for legitimate business purposes, including:
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Service & Demo Delivery: Responding to inquiries, scheduling software product demonstrations, and fulfilling contractual service requests.
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Platform & System Improvement: Analyzing user engagement to optimize website layout, application functionality, and AI-driven search accessibility.
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Communication & Marketing: Sending administrative notifications, product updates, technical advisories, and promotional materials related to Flex enterprise solutions.
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Security & Compliance: Protecting against unauthorized access, investigating potential security breaches, and fulfilling legal obligations under applicable laws.
3. Legal Basis for Processing Data
We process personal data in accordance with the Tanzania Personal Data Protection Act (PDPA), 2022 and relevant regional data protection frameworks based on:
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Consent: Where you have explicitly provided consent (e.g., submitting contact or demo forms).
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Contractual Necessity: Where processing is required to fulfill a service agreement or prepare for a contract.
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Legal Obligation: Where required by law enforcement, regulatory authorities, or statutory guidelines.
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Legitimate Interests: For website analytics, security monitoring, and maintaining enterprise infrastructure.
4. Disclosure and Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information only in the following controlled circumstances:
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Service Providers: Authorized third-party technology providers, web hosting partners, and analytics vendors who assist us in operating our website and delivering cloud services, subject to strict confidentiality agreements.
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Legal & Regulatory Authorities: When required by law, court order, or governmental demand, or to defend legal claims.
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Corporate Transfers: In connection with any merger, asset sale, or restructuring of Flex Corporate Services Limited.
5. Data Security & Storage
We implement appropriate technical and organizational measures (including encryption, secure socket layers, and restricted access controls) to safeguard your personal data against unauthorized processing, loss, or disclosure.
All data collected through our operations is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory retention requirements.
6. Your Data Rights
Under applicable data protection laws (including the Tanzania PDPA), you have the right to:
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Access: Request a copy of the personal data we hold about you.
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Correction: Request rectification of inaccurate or incomplete personal information.
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Deletion: Request the erasure of your personal data, subject to statutory retention requirements.
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Opt-Out: Unsubscribe from promotional email communications at any time using the provided “Unsubscribe” link or by contacting us directly.
7. Third-Party Links
Our website may contain links to third-party websites or services (such as partner platforms, external media channels, or social networks). We are not responsible for the privacy practices or content of external sites, and we encourage you to review their respective privacy statements.
8. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, operational standards, or site features. Any changes will be published directly to this page with an updated “Last Updated” revision date.
9. Contact Us
If you have questions, concerns, or data rights requests regarding this Privacy Policy, please contact our administrative and data compliance team at:
Flex Corporate Services Limited
Africana Square, 1st Floor, Bagamoyo Road, Mbezi Africana
P.O. Box 34603, Dar es Salaam, Tanzania
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General Inquiries: frontdesk@flexafrica.com
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Phone: +255 222 211 530
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